Updated: 1:00 PM EDT Mar 15, 2018
A Western Pennsylvania man is suing Uber after he says one of its drivers turned over the car to her roommate – who then crashed it.
Austin Lee, of East McKeesport, took an Uber to meet his parents in Shadyside.
But he said the driver who picked him up is not the same person who responded to him on Uber's app.
According to court records, when Lee requested an Uber, his app said the driver's name was Tina and that she drove a Chrysler Sebring.
When the car arrived, Lee said, it was a Sebring and the driver was a woman.
“I did see an Uber sign, an Uber sticker on the car as Uber cars have. I went in and sat in the car and thought I was safe,” Lee said.
Minutes later, the car was on Bigelow Boulevard in Pittsburgh when it crashed into a tree. Lee said all he remembers is “seeing actual blood gushing from my head onto my pants and not knowing what happened, and afterward not being able to turn my neck.”
Lee ended up in the hospital with extensive injuries, according to court records.
A police report said the driver was not named Tina, but in fact was Linda Bruce. The report said Tina King is the car owner and also Bruce's roommate.
King was supposed to be the Uber driver, according to Lee's lawsuit.
“I was just shocked that that can even happen with such a big company, a world-renowned company,” Lee said.
“Then to put salt in the wound they charged him $16.81 for a ride that was never completed,” said Jack Goodrich, Lee’s attorney.
He said Uber refused to cover the accident under its insurance because the wrong person was driving.
“I mean that just makes no common sense -- charge me for the ride but then deny responsibility and liability,” Goodrich said.
In court filings, Uber, King and Bruce have denied the lawsuit's allegations. All of them refused to comment.
In a statement, Uber said when it gets a complaint that a driver did not match his or her profile, it takes appropriate action, which could include removing the driver from the Uber app.
No charges were filed against Bruce resulting from the accident.
Lee said Uber needs to do a better job making sure the right driver is behind the wheel.
“They should be doing a lot more especially with the technology available today to check on their drivers before they even start the car,” he said.
In a statement, Uber said it does check drivers by periodically asking them to take selfies and then matching that image with an existing photo of the driver.